All parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. 

Orders will be packaged in plain boxes and unmarked for privacy and security. They will be dispatched as soon as payment has been processed. Allow normal postage times for delivery. 

Mullein Pharmacy will dispatch most orders within ONE business day Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. It may be necessary for some orders to be shipped in more than one box from different distribution centres and therefore you may obtain these parcels at different times. You will be notified via email if there are any delays in obtaining any items on your order. Please contact us if you would like an alternative product or other arrangement. Order processing and delivery times may vary in peak times such as Christmas. 

Allow extra time in peak delivery times for delivery such as the Christmas/New Year and Easter periods and for Public holidays.  

 
Shipping Times 

Australia Metropolitan 1-3 days

Australia Country 1-12 days depending on location

Payment Menthods

Mullein Pharmacy accepts payments via MasterCard & Visa. 

 
Security
We utilise the internationally recognised Secure Server certificate (SSL) technology to ensure customers' security. Mullein Pharmacy uses cPanel, Inc. Certification Authority. All credit card numbers are housed within a secure environment. We never record a copy of your credit card details. 

Refunds & Returns

Mullein Pharmacy will cover the cost of freight of returned items where the mistake has been ours.  

 
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us to assess the damage and to work out a solution. You may be requested to provide of photograph of your item/s and /or delivery package to aid a speedy resolution. 

Please refer to our Refund & Returns Policy for further information on returns.